Shipping policy

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Processing time:

It is the time we need to prepare an order, this time varies according to the product.
Products in stock are shipped within 3 days of ordering (maximum processing time = 3 days), preordered products indicate creation time in their description (processing time = indicated in product description ).
If you need the product for a specific date, please write us an email to basatidolls@gmail.com to request it and tell you if it is possible.
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Shipping time:

Estimated shipping times once the product has been placed in the hands of the shipping company:
- Spain: 3 to 5 business days.
- Europe: 1 to 2 weeks.
- Rest of the world: 2 to 4 weeks.
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Total time:

To know the total time it would take to have your order in your hands, add the processing time and the shipping time.
We do everything we can to meet these times, but we cannot always guarantee them, there may be delays in the shipping company or we could get sick and take longer to make a customized product, etc...
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Customs and import fees:

Buyers are responsible for any customs fees or import fees that may apply. We are not responsible for delays due to customs.